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When you navigate involving the cloud-centered Harmony applications, common components in the Harmony Portal are available through the header alongside the highest in the web site. Of note, these consist of accessing your account, in which you can update your information and facts and change your default Business, as well as changing your password.
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Link purchaser working experience purposes, automate workflows, and centralize key purchaser facts for an individual source of reality.
On preserving The brand new password, you remain logged in just in The existing browser software or browser method (if making use of a private browser manner including Google Chrome's incognito method).
Guidance Requests: A portal for taking care of help cases submitted to our workforce of extremely certified experts.
Distant assistance software that assists aid brokers connect to buyers' computers remotely and support in fixing technical challenges.
Assistance agents accountable for the ticket class are notified of The brand new challenge and "acquire" or are "assigned to" the ticket.
Only one account is permitted per participant. Players opening a number of or fraudulent accounts should have their accounts locked and deposits confiscated.
Aid tickets are increasingly being assigned to "types" - that is the key aspect that will help you Manage factors up somewhat. It is possible to classify tickets into classes manually, make consumers select a category during the ticket creation or make this happen mechanically through Automation Policies (see beneath) and email engine configurations.
Link shopper encounter apps, automate workflows, and centralize key client facts for a single supply of fact.
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We understand how tough it's to handle a huge selection of tickets every day. That’s why we made a support desk Instrument that simplifies the process rather then rendering it a lot more difficult. It’s intended to seamlessly integrate into your business's company desk or perhaps a get in touch with Heart. And provide all those vital assist desk features you’ll shortly come to rely on.